Anti-Money Laundering and Know Your Customer Policy

The platform applies identity checks and anti-money laundering protocols to verify account holder information, prevent fraudulent behaviour, and combat illicit financial activity. These security measures deliver the following guarantees:

• Fair play for all participants
• Protection of user data and account security
• Full transparency in account operations
• Adherence to regulatory requirements in the Philippines
• Prevention of unauthorised access and account manipulation
• Detection and reporting of suspicious activity

Every new account holder must complete the verification process by providing valid documentation. The platform may request the following document categories to confirm identity and account ownership:

• Government-issued photo identification bearing the user’s full name and date of birth
• Proof of residential address issued within the past three months
• Confirmation of payment method ownership, including bank account or e-wallet documentation
• Additional supporting documents when enhanced due diligence procedures apply
• Updated documentation if personal details change during account use

BC Game employs multiple controls to prevent money laundering, terrorist financing, and other prohibited financial activities. The platform maintains continuous oversight through the following procedures:

• Real-time transaction monitoring for unusual patterns or irregular behaviour
• Automated detection rules identifying high-risk transfers and account activity
• Enhanced due diligence for deposits, withdrawals, and gameplay exceeding specified thresholds
• Manual reviews of large or unusual financial movements by compliance specialists
• Risk scoring algorithms assessing account holder profiles and transaction histories
• Sanctions screening and politically exposed persons checks against international databases
• Reporting obligations to competent authorities when suspicious activity is identified
• Regular audits of compliance procedures and security measures

The platform restricts certain behaviours to support identity verification and anti-money laundering objectives. Account holders must refrain from the following actions:

• Creating or operating multiple accounts under different identities
• Submitting forged, altered, or stolen identification documents
• Attempting to launder funds through wagering or fund transfers
• Manipulating systems to circumvent security measures or transaction limits
• Sharing, selling, or transferring account access to third parties
• Using payment instruments not registered in the account holder’s name
• Misrepresenting identity, location, or personal information during document submission
• Coordinating with other users to facilitate prohibited financial activities

Violations of identity verification or anti-money laundering policies trigger enforcement action. Measures include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of wagers or winnings, reporting to competent authorities where applicable, and termination of payment processing privileges.

Account holders bear responsibility for providing accurate and up-to-date personal data during registration and throughout their use of the platform. Users must complete the verification process within the timeframe specified by the compliance team and respond promptly to requests for additional documents or clarification. All payment methods used for deposits or withdrawals must be registered in the account holder’s legal name. Users are expected to report suspicious activity, unauthorised access, or security concerns to customer support immediately upon discovery.

BC Game maintains fair play standards and transparent operations to protect account holders and preserve a secure gaming environment. The platform upholds these principles through the following commitments:

• Full compliance with identity verification and anti-money laundering standards
• Confidentiality and protection of personal data in accordance with privacy regulations
• Ongoing monitoring for suspicious activity and prompt investigation of irregularities
• Prevention of manipulation, collusion, and unfair behaviour among users
• Accessible user support on account protection and responsible gaming matters
• Shared responsibility between the platform and account holders for maintaining security measures
• Equal conditions and transparent policies applied to all users without discrimination